Frequently Asked Questions
Clear answers about enrolment, USI, certificates, fees and training at Safety Training Academy, Sefton NSW (RTO 45234).
What is Safety Training Academy?
Safety Training Academy (STA) is a Registered Training Organisation (RTO 45234) based in Sefton, Sydney NSW. Since 2016 we have delivered nationally recognised safety, licence and plant training — including Forklift, White Card, EWP, Working at Heights, Confined Space, Traffic Control, Asbestos and earthmoving courses. We are also SafeWork NSW approved (RTO 800469).
How do I book a course?
You can book online in a few minutes. Go to Book Now, choose your course and available date, complete the enrolment form and pay. You can also call 1300 976 097 or 0483 878 887, or email info@safetytrainingacademy.edu.au and our team will help you enrol.
Can I start training this week or on a Sunday?
Yes. Many courses run with same-week availability, and Sunday classes are offered for flexible scheduling (including for shift workers). Check live dates on the course page or Book Now, as seats are limited.
Can my company book multiple employees?
Yes. We support company enrolments and group bookings. Use the company enrolment path on Book Now, or contact us for corporate packages, on-site options where suitable, and group discounts. Call 1300 976 097 or email info@safetytrainingacademy.edu.au.
What is a Unique Student Identifier (USI) and do I need one?
A USI is a free account made up of 10 letters and numbers that links your nationally recognised training records from 1 January 2015 onwards. You need a USI when you enrol in nationally recognised training with an RTO such as Safety Training Academy. Create one at usi.gov.au, or ask us for help during enrolment.
How do I create a USI?
Visit usi.gov.au, select Student Entry → Create a USI, and follow the steps with at least one accepted ID (for example driver’s licence, Medicare card or passport) plus your contact details. It usually takes only a few minutes. Keep your USI safe — you will need it for enrolment and future training.
What ID and entry requirements do I need?
Requirements vary by course. Most courses need a completed enrolment form and LLN assessment. Licence and construction courses (such as White Card and high-risk work) typically require 100 points of ID as per SafeWork NSW. Check the specific course page for age, experience and ID rules before you book.
Are your certificates nationally recognised?
Yes. As RTO 45234 we issue Statements of Attainment for nationally recognised units that are accepted across Australia. High-risk work licences are assessed under SafeWork NSW approval where applicable. Always confirm the exact credential on the course page before enrolling.
How long is the White Card course and what do I get?
Our White Card (CPCCWHS1001 – Prepare to Work Safely in the Construction Industry) is typically a one-day face-to-face course at Sefton. On successful completion you receive a Statement of Attainment and a wallet-sized card. Bring 100 points of ID as required by SafeWork NSW.
Do you offer forklift licence training?
Yes. We deliver Licence to Operate a Forklift Truck (TLILIC0003) with practical, hands-on training at our Sefton facility. Check the forklift course page for current pricing, duration, ID requirements and available dates, then book online.
When will I receive my certificate?
After you successfully complete training and assessment, and all enrolment requirements (including USI where required) are verified, we issue your Statement of Attainment. Timing can vary by course and licence type — your trainer or student portal will confirm next steps. Certificate reissue may attract a fee.
What’s included in the course price?
Course prices shown online are generally all-inclusive for the training and assessment listed. For White Card, the SafeWork card fee is included in the advertised price. Optional extras (such as certificate reissuance) may be charged separately. Full payment is required before course commencement unless otherwise agreed.
What payment methods do you accept?
You can pay securely online during booking. For company accounts, vouchers or alternative arrangements, contact our office on 1300 976 097 or info@safetytrainingacademy.edu.au before your course date.
What is your refund and cancellation policy?
Fees and refunds are governed by our published Fees and Refund policy. Please review the Fees and Refund page before booking, or ask our team if you need to reschedule. Group discounts and special terms may apply for company bookings.
Where is Safety Training Academy located?
We are at 3/14-16 Marjorie Street, Sefton NSW 2162 (Sydney). The campus is easy to reach by public transport and has convenient parking. Training is delivered face to face with practical equipment on site.
Is there parking and public transport nearby?
Yes. Our Sefton location offers easy access to public transport and on-site / nearby parking for students. Allow extra time on your first visit so you can check in calmly before class starts.
What should I bring on the day?
Bring photo ID (and 100 points of ID if required for your course), your USI, closed-in footwear and any PPE noted on your booking confirmation. Arrive on time — late arrivals may not be admitted for safety and compliance reasons.
What is a Verification of Competency (VOC)?
A VOC assessment confirms that a worker still has the skills and knowledge to operate plant or perform high-risk tasks safely for site compliance. Book a VOC with Safety Training Academy via the VOC page or by contacting our team.
Do you offer on-site or corporate training?
We work with employers across Sydney for group bookings, VOC assessments and tailored short-course packages. Contact us with your course needs, preferred dates and number of participants and we will prepare a quote.
How can I get help if I still have questions?
Call 1300 976 097 or 0483 878 887, email info@safetytrainingacademy.edu.au, or use our Contact page. Our team can help with course selection, enrolment, USI, company bookings and VOC assessments.